April Resident Countil General Meeting Minutes

Resident Council General Meeting Minutes for April 4, 2016 The April 4, 2016 meeting of the John Knox Village Resident Council was opened by President Jim Ham at 2 p.m. in the Courtyards Community Center. Jim introduced Dan Rexroth, president and CEO of John Knox Village. Dan remarked on how beautiful our campus is this spring. He wished all a “Happy New Year” in reference to the fact that the new fiscal year 2017 has begun for the Village as of April 1. Dan reported that sales for 2016 were very good, as the budget requirement of 48 Entrance Fee sales was met – the most ever. “D” building has 19 deposits, and 13 have moved in. The Meadows project now has 35 deposits. There are already 16 deposits, representing $4.4 million in Entrance Fees, in the pipeline for 2017. A big hand was given to our Sales and Marketing group for doing an excellent job. COMMITTEE REPORTS Resident Services Committee: Chair Martha Wood reported on the March meeting. Maria Timberlake, vice president of senior living, addressed several questions. One was if a resident has a problem with their CCI bill they should contact Ginger Warner in the Administrative Center. Another question concerned the ads for political candidates that have been inserted in the Voice recently. Maria explained that they are paid ads only and that John Knox Village does not endorse any political candidates. No political rallies will be held at the Pavilion due to construction issues and disruption particularly for the Public Safety staff. The speaker was Betty Freeman-Boots, vice president of human resources. Open John Knox Village positions are posted online. An extensive background check is conducted on every prospective employee and all applicants must be tested for drugs. The human resources department takes up a major part of the Village’s yearly budget. $33.8 million is needed each year for wages and salaries and $67 million for benefits. Some of the associate’s benefits include retirement, time off and health and wellness benefits. Every two years Village associates complete a Holleran survey which is a useful guide for the human resources department. The age range of associates covers four generational categories as the youngest person is 16 and the oldest is 83. Each group brings different characteristics to the workplace, the most obvious being their comfort level and familiarity with technology. John Knox Village is the fourth largest employer in Lee’s Summit with 1,000 employees. The next meeting will be April 11. Finance Committee: Chair Gerry Wachsmann reported on the March meeting. John Knox Village Vice President of Finance Kim Klockenga reviewed the February financial report. Entrance fee and lease sales were above budget. Entrance fee move-ins were on budget, with lease move-ins one above budget. Occupancy at the end of February: Independent Living – 745 (19 below budget); Village Assisted Living – 172 (1 below budget); Village Care Center – 266 (26 below budget). Although revenues were $100,000 below budget, that was offset by expenses being $599,000 below budget. Overall, February delivered on the expected improvements. Activity has improved and finances are turning around. The next meeting will be on April 27. Health Services Committee: Chair Helen Darby reported on the March meeting. The speaker was Mark Salvatore, director of food service at Village Care Center. Mark gave an overview of the extensive menu options for the Village Care Center. Their department takes great pleasure in accommodating the needs of the residents and often will fill special requests. The department takes pride in providing excellent food and choices for the VCC residents. Some members of the committee mentioned examples that they themselves appreciated when they were in the VCC and many reported hearing from friends and neighbors how pleased they were with the food at the VCC. The committee thanked Mark for the great product and services that he and his department offer. Rodney reported that the VCC had a follow-up visit from the State Survey. There were no substantiated findings and the VCC is in full compliance. The committee recognized Melva Steen, our one member who has completed her full terms of service on the committee and we thanked her for her participation. Mark Salvatore and his staff contributed to our recognition with a beautiful and delicious cake in honor of Melva. The next meeting is April 13. Village Hospice Music Therapist Sharla Whitsitt will present the Music and Memory Care Program. Sales, Marketing and Communications : Chair Margie Stowell reported on the March meeting. The speakers were Bob Mitchell, manager of landscaping and Jon Spears, manager of facilities. The topic was “How Grounds and Maintenance impact Marketing.” Jon spoke of how his team wants to provide the best services they can in housekeeping, renovations, laundry, and other areas. They do have a lot to do and work closely with Jeff Hobbs in new buildings and then maintaining them. They continually try to improve and appreciate suggestions from residents. Bob spoke of how all work together. Bob likes the campus but sees so much that needs to be better. He believes first impressions are important and is trying to do seasonal color such as spring tulips, summer asters and annuals that can flourish in hot weather, then colorful trees for fall as well as mums. Gum ball trees are being removed and replaced by more suitable trees. Discussion focused on the improvement needed in signage. Bob suggested that with all the changes, there is a significant need to change how some things are done. Bob told of plans for colorful annuals in critical places. It was brought to the speaker’s attention that there is some Time Warner cord and trash plus small flags that need to be cleaned up and removed. Bob and Jon both asked that work orders be put in for some of these things. Another problem is mosquitos in certain areas in the summer. Bob indicated that the chemicals used to spray are not human or pet friendly so he is very careful about their use. He suggested that there are other options that he is considering using which are very expensive. Marybeth spoke of big events and how that impacts the work of maintenance and landscaping. Jon said that they all work on flexible schedules so that the unexpected can be addressed. Bob has a staff of about 14. Jon has a staff of 106-107. A concern was expressed regarding some street lights sensors not working and the lights may be on in the day time. Jon said they are changing to LED lighting. He suggested that these lights be reported on a work order as it may take more than just replacing the bulb. Marybeth Roberts, director of sales, marketing and communication, expressed her appreciation for all the hard work these two areas do in preparing for marketing events. Marybeth presented the sales statistics through February. There are 32 Meadows deposits, 20 D Building gross deposits, 16 D Building net deposits, eight D Building move-ins, and four D Building pending move-ins. The next meeting will be April 21. Margie thanked Art Dewsberry and Jim Rawdon who are retiring from the committee. Nominating Committee: The next meeting of the committee will be in September. Jim presented a proposal from the Nominating Committee and approved unanimously at the March Executive Committee, to amend Article XIV of the Resident Council Bylaws to read: “The Nominating Committee shall be responsible for attracting, through publicity and/or solicitation, resident candidates to stand for President and Vice President of the Resident Council, and to fill vacancies in all the committees of the Council. The Nominating Committee shall also be responsible for attracting, through publicity and/or solicitation, qualified resident candidates to recommend to the John Knox Village Board Development Committee to fill vacancies or expected vacancies for resident members of the John Knox Village Board of Directors. Candidates for the JKV Board must have lived in the Village for two (2) years, and must be committed to making decisions based not only on the desires of the residents, but also for the long-term future of the Village as required by the John Knox Village Board of Directors, the Committee shall present (if possible) two candidates more than the number of resident Board member vacancies, the final selection to be the sole responsibility of the Board. Members of this Committee shall not be nominated as a candidate to the Board of Directors, but may serve on other Council Committees, while serving on this Committee.” The proposal now requires approval from the General Council. The first reading today is for information only, and there will be a second reading at the May General meeting, and a vote will be taken at that time. All Neighborhood Reps are reminded that they are the voting body of the council, and should attend the meeting to exercise their duty. Mary Ellen Noll seconded the motion and it was approved unanimously. The next meeting will be in September. Program: Our speaker was Carol Evans, current Resident Board Member, who informed us about the composition and duties of the John Knox Village Board of Directors. Carol prefaced her remarks with a reminder that our Resident Handbook and Directory is not just a telephone directory, but has much useful information, including organizational charts of the Village and of the Resident Council (pages 68-69). The Village’s Board is composed of nine members – six community members, and three Village residents. Meetings are held quarterly and last about two hours. Each member is assigned to a committee, which also meets quarterly for approximately two hours. Carol is on the Strategic Planning Committee. In addition, Carol is the only Board member on the Associate Retirement Committee, and the liaison to the Resident Council Resident Services Committee. Board members volunteer their services, consequently receive no compensation. The six community members bring expertise in the medical, banking, law, and business areas. The resident members bring the resident perspective, and their own experience in the “real world.” The Village is the only non-profit corporation that has one third of the Board consisting of residents. The Board does not micro manage the day to day activities of the Village, but overseas the functioning of the Village and plans for the future. Carol considers serving on the Board a wonderful opportunity – very challenging, exciting and rewarding. The next General Meeting will be on Monday, May 2. The program will be given by Betty Freeman Boots, vice president of human resources. Respectfully submitted, June Dewsberry, Secretary, Resident Council Video of meeting will be shown the below dates following the meeting: 10 a.m. Thursday 8 a.m. Friday 4 p.m. Saturday 7 p.m. Sunday 2 p.m. following Wednesday