Wednesday, February 3, 2016

February Resident Council General Meeting minutes



Resident Council General Meeting
The Feb. 1, 2016 meeting of the John Knox Village Resident Council was opened by President Jim Ham at 2 p.m. in the Courtyard Community Center. President Dan Rexroth spoke to us about the progress our new cable system, CCI, is making. Although the process has been slower than anticipated, the conversion is moving ahead. Many residents have already been connected. Dan indicated that overall, residents will be paying less for internet and telephone connections than previously. Dan also pointed out that the Village operating budget and the budget for the new construction are two totally separate entities. Eventually, they will be merged, but only after construction is complete, and new residences are filled and stabilized. Dan mentioned the number of events that have been held in The Pavilion lately, including city events. The KC Remote Control show will be held there, and an attendance of 2000 is expected.
COMMITTEE REPORTS:
Resident Services Committee: Chair Martha Wood reported on the January meeting. Maria Timberlake, vice president of senior living, reported that residences along O’Brien Road have been demolished as part of the first phase of the Meadows complex. Closing of certain roads or parts of roads will be done in a manner to cause the least amount of disruption. When complete, there will be a total of 22 carports behind KCIM. Food for catering will be prepared in the kitchen of the new Courtyard CafĂ©. This will allow for much more efficient transport of food to The Pavilion and elsewhere. Maria also spoke of plans for improvements to major signage as campus redevelopment continues. Our final presentation of the findings and resulting action plans from the Holleran resident satisfaction survey was given by Jim Freed, Director of Operations and Development. It was interesting to note that his department’s budget includes $2.2 million for the Village’s utilities. The highest scoring departmental factors in the survey for Independent Living pertained to laundry and trash services and overall satisfaction with housekeeping services. By far the lowest scoring factor was the condition of the streets and paved areas. Upkeep and repair of buildings was also a concern. Highest scores for Village Assisted Living and the Village Care Center were the appearance of buildings and grounds, common areas and housekeeping. The action plan for the Operations Department is to complete the Courtyard Commons and the bridge to the Pavilion and to continue abatement and demolition in preparation for the Meadows as well as the Lakeside elevator and parking lot. They will continue to look at potential renovations to Redbud, Peach and Cherry streets and N.W. Shamrock Lane as well as streets Peace Parkway, Rose Court, N.W. Willow Drive and the service road leading to the Hobby Hut. Spring will see extensive planting and installation of trees, shrubs and rock design, and storm water flooding curtailment. There will also be a focus on expanded resident communication. The Facilities Management area will continue to improve communication and responsiveness to work order requests from residents. The next meeting will be Feb. 8.
Finance Committee: Chair Gerry Wachsmann reported on the December meeting. Vice President of Finance Kim Klockenga presented the December financial report. Deposits and lease move-ins were below budget, however, entrance fees were above budget. Independent Living occupancy at the end of December was 738; Village Assisted Living was 177; Village Care Center was 277. This year, average entrance fees have increased. Following the monthly financial review, the committee was briefed on the FY17 preliminary budget that will start on April 1, 2016. The next committee meeting will be on Feb. 24, 2016.
Health Services Committee: Chair Helen Darby reported on the January meeting. The speaker was Heather Scott, Administrator of Village Residential Care and Village Assisted Living. The topic was the action plan based on the resident satisfaction survey. Orientation for new admissions, more varied activities, staffing responsiveness, and quality of care were all addressed. Focus groups with memory care families were instituted. New staff will be made more aware of quality of care and response to patient needs through care plan meetings, dementia training and staff meetings to address clinical issues will be held. Heather shared with the committee that there is now a coordinator dedicated to memory care assistant living activities. The coordinator is developing relationships with family members and is asking that group to serve as volunteers for outings. This has been well received and a number of family members are participating. Rodney McBride reported on the state survey for Village Hospice. This was the first survey in seven years. Current regulations now require surveys every three years. The state surveyors stated this was the best survey they have ever done. The Committee offered their congratulations on the performance. The patient care complaint presented at the November meeting has been followed up and a conclusion reached. The next meeting is Feb. 10, 2016 and will include the response to the resident satisfaction survey in the Village Care Center.
Nominating Committee: Chair June Dewsberry reported on the January meeting. The real work of the committee has now begun as telephone calls are being made to members of committees who have completed two, two-year terms, or one two-year term to determine their wishes on any change they need to make. Most committees have sufficient members. One resume was received for the Resident Board member position by current member Carol Evans who is seeking a second term. The resume will be published in the March Village Voice and will also be forwarded to the Board Development Committee. The next meeting will be Feb. 4, 2016.
Sales, Marketing and Communications Committee: The next meeting will be Feb. 18, 2016, at which time Karen Burec, manager of marketing and communications, and Marybeth Roberts, director of sales, marketing and communications, will present the resident satisfaction survey results in the form of the “Family Feud” television show.
Program: Jim introduced our speaker, Kim Klockenga, vice president of finance and corporate treasurer, and indicated it was Kim's birthday today. All present then sang a hearty “Happy Birthday” to Kim. Kim made a presentation on the John Knox Village FY17 proposed budget. Budget guidelines include: focus being an entrance fee community; improve financial strength of the community; achieve 0.5 percent increase in revenues greater than the increase in expenses; achieve appropriate level of NOM (Net Operating Margin); and meet bond covenants. Funding the strategic plan includes: filling the D Building apartments and opening new amenity spaces; funding the predevelopment of the Meadows; funding of renovation work on existing housing inventory to achieve 54 EF (entry fee) sales and strategic positioning for the bond rating. The Independent Living monthly service fee increase will be 3.9 percent, Village Assisted Living 3 percent and the Village Care Center 2 percent. There will be associate wage increases of two to three percent. Costs of associate health insurance and other insurance costs will increase, as will utility rates. Census in all areas is projected to increase. Revenue increase of four percent, expense increase of 4.1 percent, contribution increase of 1.8 percent, average entrance fees proceeds increase of 10 percent, and entrance fee rate increase of three percent, are all expected. Budget challenges include: managing redevelopment and hospitality; complex sales environment; meeting entrance fee sales targets; building days of cash on hand and funding capital needs. The next steps: achieve revenue growth 0.5% greater than expenses; improve NOM (5 percent target); create capital budget; establish health care reserve requirements; develop executable contingency plans; DCOH (Days of Cash on Hand) calculation with goal of 200 days. Kim announced that his next quarterly financial report will be given at 9 a.m. on Feb. 17 in the Ambassador Room. All are invited.
Several questions were asked. One question was regarding when the new fee increase would go into effect. Kim indicated that for entrance fee residents, new fees go into effect on their anniversary date. For lease residents, the increase goes into effect on April 1, 2016. Another question was what are the next steps in budget approval? Kim stated that the proposed budget will now go to the Board Finance Committee, and then to the full Board for final approval. Jim thanked Kim for his diligent work and excellent presentation. 

The next General Meeting will be Monday, March 7, 2016. Speakers will be David Mercier, Administrator of the Village Care C, and Heather Scott, Administrator of Village Assisted Living, which includes Residential Care, Assisted Living and Memory Care. They will give their responses to the Holleran resident satisfaction survey as related to their respective areas.
Respectfully submitted,
June Dewsberry, Secretary, Resident Council

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